Question 1

Does adding a book to the cart guarantee a reservation?

Accepted Answer

Not necessarily. The artwork is only guaranteed after the purchase is completed and payment is confirmed, unless the website states otherwise.

Question 2

What forms of payment are accepted?

Accepted Answer

The available payment methods will be displayed at checkout.

Question 3

How is shipping calculated?

Accepted Answer

Shipping costs may vary depending on the delivery address, dimensions, weight, and characteristics of the artwork. The cost will be shown during checkout or according to the available shipping method.

Question 4

Are the artworks packaged with special protection?

Accepted Answer

Yes. Because they are works of art, the packaging is prepared taking into account the characteristics and protection needs of each piece.

Question 5

Can I pick up my purchase in person?

Accepted Answer

Yes. In-person pickup can be arranged at the gallery, following the instructions provided after order confirmation.

Question 6

When can I pick up my artwork?

Accepted Answer

The customer must wait for confirmation that the artwork is ready for pickup before going to the gallery.

Question 7

Can someone else pick up the artwork for me?

Accepted Answer

This may be permitted with the buyer's authorization and presentation of the necessary information to identify the purchase.

Question 8

What should I do if my artwork arrives damaged?

Accepted Answer

Please contact Favelarte as soon as possible. We recommend taking photos of the packaging, the artwork, and the identified damage to facilitate the analysis of the incident.

Question 9

Can I cancel or return a purchase?

Accepted Answer

Purchases made through the online store are subject to the rights stipulated by Brazilian law. To request a cancellation or refund, please contact Favelarte through our customer service channels.

Question 10

Can I exchange one work for another?

Accepted Answer

Since many works are unique, it is not always possible to replace them with the same piece. Each situation will be analyzed according to the reason for the request and the rights provided for in applicable legislation.

Question 11

How can I contact the gallery before purchasing?

Accepted Answer

You can contact us through the customer service channels indicated on the website to ask questions about construction, dimensions, techniques, delivery, or other information.

Question 12

How do I know if my purchase has been confirmed?

Accepted Answer

After payment confirmation, you will receive a notification with your order information.

Frequently ASked Questions

FAQ Favelarte