Privacy Policy

Favelarte Galeria Suburbana values the privacy and security of everyone who visits our website, discovers our artists, and purchases artworks through our online store.

This Privacy Policy explains, in a simple and transparent way, what personal data we may collect, why we use it, how it may be stored and shared, and what rights you have regarding your personal data.

Favelarte processes personal data in accordance with Brazilian Law No. 13,709/2018 — the General Data Protection Law (Lei Geral de Proteção de Dados Pessoais — LGPD) and other applicable regulations.

When you use our website, create an account, contact us, or make a purchase, your personal data may be processed as described in this Policy.

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1. What Data May We Collect?

Depending on how you interact with our website, we may collect information such as:

• full name;

• CPF (Brazilian Individual Taxpayer Registry number);

• telephone number;

• email address;

• billing and delivery address;

• postal code (CEP);

• information related to orders and artworks purchased;

• purchase history;

• information voluntarily provided through forms or customer service channels;

• data necessary to process and confirm payments;

• technical information related to website access, such as IP address, device, browser, and cookies, when applicable.

We seek to collect only the data necessary to provide our services, process orders, maintain the security of our platform, and comply with our obligations.

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2. Payment Data

When you make a purchase, certain information will be required to process the payment.

When payments are processed through specialized companies, such as payment gateways, payment processors, acquiring institutions, or financial institutions, the information required for the transaction may be sent directly to the service provider responsible for processing the payment.

Favelarte does not intend to store complete card details, such as the full card number and card security code (CVV), when payment processing is handled directly by the payment provider.

Each company involved in payment processing may have its own security and privacy practices and policies.

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3. How Do We Use Your Data?

Personal data may be used to:

• create and manage your account, when applicable;

• identify the customer;

• process and confirm purchases;

• process payments and charges;

• issue invoices and other tax documents;

• arrange the delivery or collection of artworks;

• provide updates about the status of an order;

• provide customer service;

• respond to questions, requests, or complaints;

• prevent fraud and improper activities;

• maintain the security of the website and transactions;

• comply with legal, regulatory, tax, and accounting obligations;

• maintain records related to purchases;

• exercise or defend Favelarte's rights;

• improve our services and the website user experience;

• send marketing communications, when permitted under applicable law.

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4. Communications and Marketing

Favelarte may use contact information, such as your name, email address, and telephone number, to send information about exhibitions, new artists, new artworks, events, projects, campaigns, launches, and other news related to the gallery.

When applicable law requires consent for a particular type of communication, such communication will only be sent after authorization has been provided by the data subject.

You may request to stop receiving these communications at any time by using the unsubscribe option available in the message itself or by contacting us.

Withdrawing consent for marketing communications does not affect messages necessary to complete or manage a purchase, such as order confirmations, payment information, delivery or collection updates, or customer service communications related to your purchase.

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5. Who May We Share Your Data With?

Favelarte does not sell its customers' personal data.

However, certain information may be shared with companies and service providers when necessary for the operation of the online store and fulfillment of purchases, including:

• payment platforms and financial institutions;

• delivery and logistics companies;

• hosting and technology infrastructure providers;

• service providers responsible for the operation and security of the website;

• email and communication services;

• analytics and marketing tools, when used;

• accounting, tax, or legal service providers;

• public authorities, when required by law or pursuant to a valid legal order.

Whenever possible and applicable, we seek to work with service providers that adopt appropriate privacy and security measures.

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6. How Long Do We Keep Your Data?

Personal data will be retained for as long as necessary to fulfill the purposes described in this Policy.

Certain information related to purchases may need to be retained even after the end of the customer relationship in order to comply with legal, tax, and accounting obligations, prevent fraud, or exercise or defend legal rights.

When personal data is no longer necessary and there is no other legal basis for retaining it, it may be deleted, anonymized, or otherwise processed as permitted by applicable law.

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7. How Do We Protect Your Data?

Favelarte seeks to adopt appropriate technical and administrative measures to protect personal data against unauthorized access and situations involving destruction, loss, alteration, disclosure, or improper or unlawful processing.

Despite these measures, no system connected to the internet can be considered completely free from risk. For this reason, we also recommend that users keep their passwords secure and avoid sharing their login credentials with third parties.

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8. Your Rights Under the LGPD

The LGPD grants data subjects several rights regarding their personal data.

Under applicable law, you may request, among other rights:

• confirmation of whether your personal data is being processed;

• access to the personal data being processed;

• correction of incomplete, inaccurate, or outdated data;

• anonymization, blocking, or deletion of unnecessary or excessive data or data processed in violation of applicable law;

• data portability, when applicable;

• information about the sharing of your personal data;

• deletion of personal data processed based on consent, when applicable and subject to legal exceptions;

• information about the possibility of refusing to provide consent and the consequences of such refusal;

• withdrawal of consent, when consent is the legal basis used for processing.

Some deletion requests may not result in the immediate deletion of all personal data when Favelarte needs to retain such data to comply with a legal or regulatory obligation or in other circumstances authorized by the LGPD.

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9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure its proper operation, maintain certain preferences, improve the browsing experience, obtain statistical information, and, when applicable, support marketing activities.

When necessary, users may manage their preferences through the cookie notice or cookie settings panel available on the website.

Cookies that are strictly necessary for the operation of the platform may be used regardless of preferences regarding optional cookies, as permitted by applicable law.

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10. Third-Party Links and Services

Our website may use or provide links to third-party services, including payment platforms, social media platforms, and other service providers.

These services may have their own Privacy Policies and rules regarding the processing of personal data. We recommend reviewing their respective policies whenever you use external platforms.

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11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes to our services, technologies, internal processes, or legal requirements.

The most up-to-date version will always be available on this page, together with the date of its latest update.

When significant changes are made, we may use additional means to inform our users when necessary.

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12. Contact Favelarte

If you have any questions about this Policy or wish to exercise your rights regarding your personal data, please contact us:

Favelarte Galeria Suburbana

Email: favelarte.galeriasuburbana@gmail.com
Phone/WhatsApp: +55 11 91483-7085
Address: Rua Rudolf Lotze, 235A, Paraisópolis - São Paulo, Brazil.

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Requests will be reviewed in accordance with the Brazilian General Data Protection Law (Law No. 13,709/2018 — LGPD) and other applicable regulations.